Thank you for helping us grow!
Ensuring that our customers get only the highest quality teas is top priority for us at NAF. However, if you think we weren’t able to satisfy your needs with the quality or with quantity or contents of your order, reach out to our customer support by dropping an email to info@nityaarnafarms.com. Our customer service will assist you.

Cancellations

All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first. Reach out to us by sending us an email to info@nityaarnafarms.com.


Replacements
A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases.

• Damaged/Incorrect Product Received

Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

• Item missing from order

Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

• Expired Product Received

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable


Returns

• We pride ourselves for bringing to you the freshest tea. We consider F&B products lose freshness over the course of return process. NAF doesn’t entertain returns. But we assure you that we are here for all your problems, feedback and queries.